CARD CONTROLS FAQ

Card Controls allow you to manage how, when and where your debit card is used, right from the PlainsCapital Bank mobile app, helping to prevent unauthorized transactions.

• Switch your debit card on/off instantly if you misplace it
• Set allowed transaction type and size limits
• Define merchant type specifications
• Restrict transactions to certain locations
• Receive instant transaction alerts

Use merchant types to permit or restrict your debit card from being used with specific categories of merchants, such as restaurants, department stores, etc. For example, you can enable the merchant types for groceries and fuel for everyday purchases but disable entertainment and travel until required.

Use transaction types to control which transaction categories are permitted. For example, if you do not often travel internationally, you can disable international transactions until required, or you can disable any ATM activity.

A threshold amount is the maximum dollar amount for a point-of-sale transaction. If a transaction exceeds your defined amount, the transaction is declined.

Regions allow you to assign each eligible card to a geographical area. When a point-of-sale transaction is initiated, we compare the merchant’s location with your defined regions. Your device does not have to be physically within a defined region for the transaction to be approved. If the transaction occurs outside of your region(s), it is declined.

Create a region by zooming in and out on the map or by entering search criteria. Although the visible area on your map is square, the region is contained within a circle. The areas within the corners of your map are included as part of the region.

You can block your card from being used internationally by enabling the Block International option on the Location Controls screen. Blocking international transactions will disable all set regions.

Log into the PlainsCapital mobile app and navigate to Help Screen > Establish Card Controls or Setting Card Alerts.

Only the debit cards tied to the primary account owner who is logging in will be visible.

For family members who share an online banking user ID, only the primary user’s debit cards will be visible on that profile. We recommend that every user have their own log in credentials for security. Contact one of our branches for more information on setting up your own profile.

Log into the PlainsCapital mobile app, click “more”, and select Card Controls.

No, the Card Controls feature is only available for personal mobile banking.

No, the Card Controls feature is only available for PlainsCapital Bank debit cards.